When durability and reliability are non-negotiable, having the right technology can transform warehouse operations. A leading beverage distributor faced constant equipment failures that disrupted productivity. They needed a rugged tablet solution that could keep up with their demanding environment and evolve alongside their changing needs.
The Challenge:
A major beverage distributor operating in one of the most demanding environments came to us in search of an extremely rugged tablet that could withstand the daily wear and tear of heavy warehouse and forklift use. Their operations placed a constant stress on equipment, and past solutions simply didn't hold up - leading to repeated failures, downtime and frustration. They needed a device tough enough to survive the rough conditions - and a partner who could adapt as their needs evolved.
The Solution:
After evaluating our lineup, the company select the 1690 series rugged tablet for its durability and field-test reliability. We began by implementing a solution with a powered forklift dock to support continuous use throughout demand shifts.
As their operational needs shifted, the company transitioned to a non-powered dock setup paired with hot-swappable batteries - maintaining the same rugged performance while allowing for greater flexibility and uptime without reliance on dock power. Our team supported this transition every step of the way, evolving the solution to meet their goals without disrupting workflows.
The Result:
The rugged tablet has become a trusted part of their daily operations - surviving the harshest conditions while delivering consistent performance. The move to hot-swappable batteries gave operators even more mobility and control, keeping their devices running longer without downtime.
Our hands-on service, adaptability and real-world expertise have made us more than just a vendor – we've become a trusted partner they turn to for challenges, solutions and collaborative brainstorming. This ongoing collaboration has grown into a lasting partnership, with the company continuing to refresh their fleet with us – confident in our ability to deliver durable solutions and responsive support.
Client Profile
- Industry: Beverage Distributor
- Employees: +1,000
- Revenue: $430 million
