Cla-Val, a global designer and manufacturer known for precision-engineered automatic control valves, sought to modernize its shipping operations after years of relying on manual measurement and documentation. With hundreds of domestic and international parcels and pallets shipped each week - and freight shipment spend reaching nearly $1 million annually - the company needed a more accurate, efficient, and dependable solution for dimensioning, weighing, and documenting outgoing shipments.
Celebrating nearly 90 years of engineering excellence, Cla-Val continues to innovate across its operations. In early 2023, Cla-Val discovered MobileDemand while exploring new technologies online. What began as a trial of xDIM mobile dimensioning quickly evolved into a mission-critical workflow that has transformed their shipping accuracy, speed, and dispute resolution capabilities.
The Challenge:
Before MobileDemand, Cla-Val’s shipping workflow relied entirely on tape measurers and manual entry into their ERP and freight systems. This process caused:
- Slow throughput and labor-intensive processes
- Frequent manual errors in dimensions and weights
- Difficulty disputing surcharges from carriers
- Lack of consistent shipment documentation
They tested other options, but found them limiting, complex, or not suited to their workflow. Ceiling-mounted systems were evaluated as well, but these didn’t offer the mobility or flexibility they needed.
Cla-Val needed a mobile, precise, and easy-to-integrate solution - one that would enhance accuracy while saving time on the shipping floor.
The Solution:
In February 2023, after finding MobileDemand’s solutions through a simple Google search, Cla-Val adopted xDIM Mobile Dimensioning, and later expanded their deployment to include four xDIM units and three xScale S200s.
Key reasons they chose MobileDemand:
- Ease of use and mobility – the xDIM portal allows seamless configuration updates
- World-class accuracy - "xDIM is correct and world class." – David Koeblitz, CFO of Cla-Val
- Seamless ERP integration, eliminating the need to manually enter dimensions and weights
- Powerful photo documentation automatically captured for every shipment
- Outstanding technical support and customer collaboration
Shipping became so dependent on xDIM that the technology was quickly recognized internally as a game changer.
The Results:
Major Time Savings & Workflow Efficiency
- Quick training for staff on dimensioning small items, medium shipments, and palletized freight
- Significant reduction in manual measurement and data entry
- Faster throughput on the shipping floor
- Fewer mistakes and rework due to human error
Photo Documentation - A True Difference Maker
Cla-Val frequently relies on xDIM’s automatic photo capture for:
- Resolving disputes with carriers
- Providing visual proof of labels, boxes, and full shipments
- Supporting sales teams, who can instantly access links to shipment photos
This capability has saved Cla-Val hundreds of thousands of dollars in dispute-related costs. 
One overseas shipment avoided an inaccurate surcharge - saving roughly $50,000 - thanks to xDIM’s photo documentation feature providing clear proof.
Dispute-Free, Trusted Shipping Data
With precise measurements and photographic evidence, Cla-Val has built a reputation with carriers for being:
- Accurate
- Transparent
- Trustworthy
This has led to dramatically fewer disputes and zero unexpected surcharges.
"It's a game-changer. Clear photo evidence of each item’s true dimensions and weight has saved us hundreds of thousands, and carrier disputes have become far less common thanks to the credibility we’ve built.” - David Koeblitz, CFO at Cla-Val
Proven ROI and Scalability
- Four xDIM units and three xScales in active use
- 27,000 dimensions and counting
- Ship hundreds of packages weekly with confidence
- Portal enables easy configuration updates without technical hassles
With the combination of xDIM, xScale, and MobileDemand’s responsive technical support, Cla-Val has not only modernized its shipping workflow, but built a reputation for accuracy and professionalism backed by data and imagery.
Looking Ahead:
Cla-Val continues to explore new ways to elevate their shipping efficiency and expand the impact of mobile dimensioning across their operations. With a foundation built on accurate data, seamless ERP integration, and proven financial savings, the team is now evaluating additional MobileDemand capabilities and emerging best practices used across the industry.
With a strong technology foundation and a forward-looking approach, Cla-Val is positioned to continue innovating and building on the success of their current dimensioning and weighing workflows.
The result: trusted shipping, reduced disputes, faster processing, and major cost savings.
Client Profile:
Industry: Designer / Manufacturer of Automatic Control Valves
Employees: 500+